Delivery & Returns

Order Dispatch

We will endeavour to dispatch all orders placed before 12pm Monday-Friday on the same day. You will receive a confirmation email with tracking information once your order has been sent.

Orders to metro areas will typically arrive within 4-6 days. Customers in South Australia can expect their delivery within 1-2 days. Regional and remote areas may take over a week to arrive.

Shipping Costs

We charge a flat rate of $6.95 for all deliveries to Australia. International delivery for certain products is available upon enquiry.

Warranty & Returns

If your parcel arrives damaged, or with incorrect contents, let us know within 7 days and we’ll replace it.

You may be able to return your purchase from Aquarium Hub if you change your mind, however, we cannot accept change of mind returns if:

  • The product has been removed from the original packaging or the labels have been removed.
  • The product has become dirty or damaged.
  • The product contains food or medication.
  • The product was purchased on sale or using a coupon code.
  • You received the product more than 14 days ago.

You must return the product at your own cost and you must comply with the directions for returning the product provided by our staff. The product will remain your responsibility during transit, and we do not accept any liability for any loss or damage which may occur during transit.